.floating-wrap{position:fixed;bottom:48px;right:28px;display:flex;flex-direction:column;align-items:flex-end;gap:12px;z-index:9999;opacity:0;pointer-events:none;transform:translateY(16px);transition:opacity .35s ease,transform .35s ease}.floating-wrap.visible{opacity:1;pointer-events:auto;transform:translateY(0)}.float-btn{width:54px;height:54px;border-radius:50%;border:0;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 6px 24px rgba(0,0,0,0.18);transition:transform .25s cubic-bezier(.22,.68,0,1.4),box-shadow .25s;position:relative;text-decoration:none;flex-shrink:0}.float-btn:hover{transform:scale(1.12)}.float-btn svg{width:24px;height:24px}.float-wa{background:#25d366;color:#fff}.float-wa:hover{box-shadow:0 10px 32px rgba(37,211,102,0.45)}.float-chat{background:#e8600a;color:#fff}.float-chat:hover{box-shadow:0 10px 32px rgba(232,96,10,0.45)}.float-btn::before{content:attr(data-tip);position:absolute;right:calc(100% + 12px);top:50%;transform:translateY(-50%);background:#1c1c1c;color:#fff;font-family:'Poppins',sans-serif;font-size:11px;font-weight:600;white-space:nowrap;padding:6px 12px;border-radius:8px;opacity:0;pointer-events:none;transition:opacity .2s}.float-btn:hover::before{opacity:1}@keyframes floatPulse{0%,100%{transform:scale(1);opacity:.7}50%{transform:scale(1.18);opacity:0}}.chat-name-entry{padding:28px 22px 24px;display:flex;flex-direction:column;align-items:center;text-align:center;background:#fff}.chat-name-wave{font-size:36px;margin-bottom:10px;animation:waveHand .8s ease-in-out 1}@keyframes waveHand{0%,100%{transform:rotate(0)}25%{transform:rotate(20deg)}75%{transform:rotate(-10deg)}}.chat-name-title{font-family:'Barlow Condensed',sans-serif;font-size:22px;font-weight:800;color:#1c1c1c;margin-bottom:6px}.chat-name-sub{font-family:'Poppins',sans-serif;font-size:12px;color:#888;line-height:1.6;margin-bottom:18px}.chat-name-input{width:100%;border:1.5px solid #e8e8e8;border-radius:12px;padding:11px 14px;font-family:'Poppins',sans-serif;font-size:13px;color:#1c1c1c;outline:0;transition:border-color .2s;margin-bottom:12px;box-sizing:border-box}.chat-name-input:focus{border-color:#e8600a}.chat-name-input::placeholder{color:#bbb}.chat-name-btn{width:100%;background:#e8600a;color:#fff;border:0;border-radius:12px;padding:12px 0;font-family:'Poppins',sans-serif;font-size:13px;font-weight:700;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:background .2s,transform .15s}.chat-name-btn:hover{background:#cc5208;transform:translateY(-1px)}.chat-name-btn svg{width:16px;height:16px}.chat-popup{position:fixed;bottom:120px;right:28px;width:340px;background:#fff;border-radius:20px;box-shadow:0 20px 64px rgba(0,0,0,0.18);z-index:9998;display:flex;flex-direction:column;overflow:hidden;transform:scale(0.85) translateY(20px);transform-origin:bottom right;opacity:0;pointer-events:none;transition:transform .3s cubic-bezier(.22,.68,0,1.2),opacity .25s ease}.chat-popup.open{transform:scale(1) translateY(0);opacity:1;pointer-events:auto}.chat-header{background:#e8600a;padding:16px 18px;display:flex;align-items:center;gap:12px}.chat-header-avatar{width:40px;height:40px;background:rgba(255,255,255,0.2);border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-family:'Barlow Condensed',sans-serif;font-size:16px;font-weight:800;color:#fff;overflow:hidden;border:2px solid rgba(255,255,255,0.3)}.chat-header-avatar img{width:100%;height:100%;object-fit:cover;border-radius:50%;display:block}.chat-header-info{flex:1}.chat-header-name{font-family:'Poppins',sans-serif;font-size:14px;font-weight:700;color:#fff;line-height:1.2}.chat-header-status{display:flex;align-items:center;gap:5px;font-family:'Poppins',sans-serif;font-size:11px;color:rgba(255,255,255,0.8)}.chat-status-dot{width:7px;height:7px;background:#4cfc7a;border-radius:50%;animation:floatPulse 2s infinite}.chat-close{width:28px;height:28px;background:rgba(255,255,255,0.2);border:0;border-radius:50%;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:16px;transition:background .2s;flex-shrink:0}.chat-close:hover{background:rgba(255,255,255,0.35)}.chat-messages{flex:1;max-height:300px;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;background:#fafafa;scroll-behavior:smooth}.chat-messages::-webkit-scrollbar{width:4px}.chat-messages::-webkit-scrollbar-thumb{background:#e0e0e0;border-radius:4px}.chat-msg{display:flex;gap:8px;align-items:flex-end;animation:msgPop .25s ease}@keyframes msgPop{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.chat-msg-avatar{width:28px;height:28px;background:#e8600a;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-family:'Barlow Condensed',sans-serif;font-size:11px;font-weight:800;color:#fff;overflow:hidden}.chat-msg-bubble{background:#fff;border:1px solid #ebebeb;border-radius:16px 16px 16px 4px;padding:10px 14px;font-family:'Poppins',sans-serif;font-size:12.5px;color:#1c1c1c;line-height:1.6;max-width:240px;box-shadow:0 2px 8px rgba(0,0,0,0.05)}.chat-msg.user-msg{flex-direction:row-reverse}.chat-msg.user-msg .chat-msg-bubble{background:#e8600a;color:#fff;border-color:transparent;border-radius:16px 16px 4px 16px}.chat-msg.user-msg .chat-msg-avatar{background:#1c1c1c}.chat-agent-msg-avatar{background:transparent !important;padding:0 !important;overflow:hidden;flex-shrink:0}.chat-agent-msg-avatar img{width:28px;height:28px;border-radius:50%;object-fit:cover;display:block}.chat-msg-agent-name{font-family:'Poppins',sans-serif;font-size:9.5px;font-weight:700;color:#e8600a;margin-bottom:3px;padding-left:2px}.chat-connected-notice{display:flex;align-items:center;gap:8px;padding:6px 0 4px}.chat-cn-line{flex:1;height:1px;background:#ebebeb}.chat-cn-body{display:flex;align-items:center;gap:5px;white-space:nowrap}.chat-cn-avatar{width:20px;height:20px;border-radius:50%;object-fit:cover;border:1.5px solid #e8600a}.chat-cn-name{font-family:'Poppins',sans-serif;font-size:10px;font-weight:700;color:#e8600a}.chat-cn-text{font-family:'Poppins',sans-serif;font-size:10px;color:#aaa}.chat-cn-dot{font-size:8px;color:#4cfc7a}.chat-msg-content{display:flex;flex-direction:column}.chat-msg-time{font-family:'Poppins',sans-serif;font-size:9px;color:#bbb;margin-top:3px;padding:0 4px;display:flex;align-items:center;gap:2px}.chat-msg.user-msg .chat-msg-time{justify-content:flex-end}.chat-tick{display:inline-flex;align-items:center;margin-left:2px;user-select:none}.chat-tick-i{font-style:normal;font-size:11px;color:#bbb;line-height:1;transition:color .3s ease}.chat-tick-i2{display:none}.chat-tick--read .chat-tick-i{color:#e8600a}.chat-tick--read .chat-tick-i2{display:inline;color:#e8600a}.chat-admin-typing{display:none;gap:8px;align-items:flex-end;padding:0 16px 8px;background:#fafafa}.chat-typing-dots{background:#fff;border:1px solid #ebebeb;border-radius:16px 16px 16px 4px;padding:12px 16px;display:flex;gap:4px;align-items:center}.chat-typing-dots span{width:6px;height:6px;background:#ccc;border-radius:50%;animation:typingBounce 1.2s ease-in-out infinite}.chat-typing-dots span:nth-child(2){animation-delay:.2s}.chat-typing-dots span:nth-child(3){animation-delay:.4s}@keyframes typingBounce{0%,60%,100%{transform:translateY(0);background:#ccc}30%{transform:translateY(-6px);background:#e8600a}}.chat-input-wrap{display:flex;gap:8px;padding:12px 14px;background:#fff;border-top:1px solid #f0f0f0;align-items:center}.chat-input{flex:1;border:1.5px solid #e8e8e8;border-radius:22px;padding:9px 14px;font-family:'Poppins',sans-serif;font-size:12px;color:#1c1c1c;outline:0;transition:border-color .2s;background:#fafafa}.chat-input::placeholder{color:#bbb}.chat-input:focus{border-color:#e8600a;background:#fff}.chat-send{width:38px;height:38px;background:#e8600a;border:0;border-radius:50%;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:transform .2s,box-shadow .2s}.chat-send:hover{transform:scale(1.08);box-shadow:0 4px 14px rgba(232,96,10,0.4)}.chat-send svg{width:16px;height:16px}@media(max-width:560px){.floating-wrap{bottom:18px}.float-btn{width:48px;height:48px}.float-btn svg{width:21px;height:21px}.float-btn::before{display:none}.chat-popup{left:0 !important;right:0 !important;bottom:0 !important;width:100% !important;border-radius:20px 20px 0 0;transform-origin:bottom center;transform:scale(0.97) translateY(40px);max-height:88vh;display:flex;flex-direction:column}.chat-popup.open{transform:scale(1) translateY(0)}.chat-header{border-radius:20px 20px 0 0;padding:14px 16px;position:relative}.chat-header::before{content:'';position:absolute;top:8px;left:50%;transform:translateX(-50%);width:36px;height:4px;background:rgba(255,255,255,0.4);border-radius:2px}.chat-messages{max-height:42vh;padding:14px}.chat-msg-bubble{max-width:calc(100% - 44px);font-size:13px}.chat-input-wrap{padding:10px 12px 14px;gap:8px}.chat-input{font-size:13px;padding:10px 14px}.chat-send{width:40px;height:40px}}@media(max-width:380px){.floating-wrap{bottom:14px}.float-btn{width:44px;height:44px}.float-btn svg{width:19px;height:19px}.chat-popup{max-height:78vh}.chat-messages{max-height:32vh;padding:10px 12px}.chat-msg-bubble{font-size:12.5px;padding:9px 12px}.chat-input-wrap{padding:8px 10px 12px}.chat-input{font-size:12.5px}.chat-header{padding:12px 14px}.chat-header-name{font-size:13px}.chat-header-status{font-size:10px}}